General:
How does TV Ears work?
Doctor recommended TV Ears uses wireless 2.3MHz and 95 KHz infrared technology to transmit sound from your TV to a 1.6 oz wireless headset. You can listen to television at your own level while others may adjust the volume to fit theirs. NOTE: the 2.3 MHz and 3.0 systems are NOT compatible with the 95 KHz systems.
What is the wireless coverage area?
Up to 600 sq. ft. line of sight for the 2.3 and 3.0 system, up to 2000 sq. ft line of sight for the Original Plus, Professional and TV Ears Digital.TVEars uses Infrared technology in our TV Ears Systems, which requires adirect Line of Sight between the headset and the transmitter in orderfor you to receive a clear Audio Sound.
Will TV Ears work on any TV?
Yes, TV Ears will work on any TV in the world with regular TV, Cable TV, Satellite, or basic TV. TV Ears installs in minutes and works with any VCR, DVD, and stereo systems. The Alternate Installation Kit # 40701 is required for TV's without audio out ports.
How can I get TV Ears to work if my TV doesn't have any audio out ports?
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We offer alternate ways to install your TV Ears system if your TV doesn’t have audio out ports or if it is difficult to get to the audio out ports on the back of your TV. The TV Ears Alternate Installation Kit, item # 40701, contains a 4' power microphone, a 6’ microphone extension cord and a headphone jack adapter. The kit costs $24.95 plus shipping.
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What is the Warranty?
The 2.3 MHz wireless TV headset comes with a 90 day warranty and Lifetime Service Guarantee. The TV Ears 3.0, Professional and Digital Systems come with a 5 year Limited Warranty and a Lifetime Service Guarantee. If a product is defective or breaks it will be repaired or replaced at no charge during the warranty period. Please see the Warranties and Service section for more details.
Will TV Ears work in Churches, Movie Theaters and Play houses?
Yes, the Original Plus, Professional and Digital systems operate at 95 KHz which is compatible with some Churches, Movie Theaters and Play Houses. While they work in some locations, TV Ears Canada does not guarantee that its products will work in all public places. Check with individual places to verify system compatibility. This feature is not available with the 2.3 or 3.0 Systems.
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How Long do I need to charge the Headset?
Thefirst time you charge your headset, charge it for 18 hours. After theinitial charge, the TV Ears Wireless Headset only takes 3 hours torecharge. When charging the headset, the Volume Control should be turnedall the way down until you feel it click into the OFF position. The TVEars Headset will not overcharge if left in the charging stand for an extended period.
Where do I go for help with repairs, installation, or general questions?
What if my Headset only works if I get real close to the Transmitter?
A lack of range could be due to either the Headset or the Transmitter. Please call one of our 2 service locations located on our Customer Support page and talk to one of our qualified technicians.
My TV Ears Professional is set up and still won't work?